The products of the online store are sold by EKAMI Group, under which the Joint Authority of Education of Kotka-Hamina Region (business ID 1958694-5) and Ekami Consulting Ltd (2705331-3) operates.
Joint Authority of Education of Kotka-Hamina Region, South Kymenlaakso Vocational College, EKAMI
Kymenlaaksonkatu 29, 48100 Kotka
tel +358 10 395 9000
1. Registration and personal data
Ordering from the online store does not require registration. By registering in the online store, you can make your purchases faster in the future and view the orders you have placed. The username is the e-mail address provided during registration, the password is specified by the customer during registration. The username and password are personal. The customer is responsible for keeping their username and password and for ensuring that they do not end up in the knowledge or possession of outsiders. The customer is responsible for all use with their username and password and any costs or fees arising from it.
The customer must provide the necessary information required for the use of the service in the online store. The merchant has the right to process the customer’s personal data in accordance with the Personal Data Act and other legislation. Customer information is stored in the online store’s customer register. The Merchant does not disclose the Customer’s personal data to outside parties for direct advertising, distance selling or other direct marketing purposes. Customer data is deleted from the customer register when it is no longer needed.
2. Subscription
Products are ordered from verkkokauppa.noreply@ekami.fi via shopping cart. All orders are confirmed by e-mail stating the price of the order as well as the products ordered. To receive an order confirmation, you must provide an email address when placing an order. The customer commits to the terms and conditions of use and delivery of the online store in force for each order, as well as the special terms and conditions for the ordered product.
3. Payment methods
Products are paid for at the time of the order. Online payments are made through a secure connection via the Suomi.fi / Paytrail service. The service includes online payment services of Finnish banks and Nets Oy’s card payment service (Visa and MasterCard). Products are paid for at the time of the order using Finnish banks’ online payment buttons or the most common credit cards. Online payments are made through a secure connection via the Suomi.fi / Paytrail service.
4. Prices and VAT
In online store orders, the applicable price is the one that is displayed in the online store’s price list at the time of ordering. We reserve the right to change prices. All prices are marked in euros (EUR). The product prices visible in the online store include the currently applicable value-added tax (VAT).
5. Time and method of delivery
The product description of the service or product describes the time and place of delivery of the products. Any changes in the delivery location and time must be agreed with the seller separately.
6. Returns and exchanges of products
The customer has the right to exchange and return goods in accordance with the Finnish Consumer Protection Act (KSL 6:14) no later than 14 days after receiving the goods or the last batch of goods or agreeing to the service. The date of the order confirmation is considered as the agreement date for the service.
Returned products must be unused and resalable. The right to return does not apply, for example, to goods that are manufactured according to the customer’s individual wishes, or to products that are rapidly perishable/short expiry date.
Cancellation of the order must be done by notifying the order confirmation to the contact information in a clear manner, e.g. by e-mail. Simply not picking up the product is not enough to cancel the transaction.
All costs for the return/exchange will be paid by the returner unless there is a clear seller error in the delivery.
Returns of products are always arranged separately with the seller. We ask the customer to contact the seller to return the product.
7. Conditions for cancellation of registration
Registration for the training is binding.
If the registration is cancelled earlier than 14 days before the planned implementation date, the training fee will be refunded in full to the customer.
If the registration is cancelled less than 14 days before the planned implementation date, half the cost of the training (50%) will be returned to the customer.
If the cancellation is made less than two days (48 h) prior to the execution date or is not cancelled at all, the payment will not be refunded to the customer.
The cancellation must be made in writing to the contact person mentioned in the order confirmation. The cancellation must include the details of the course to be cancelled, the participant’s name, telephone number and e-mail address. The cancellation is successful when the seller has acknowledged it with a reply email.
The seller has the right to change the planned date of the training or completely cancel the implementation of the training. The cancellation or transfer of the training is announced seven days before the planned start of the training. For cancellation due to the seller, the training fee will be refunded in full.
As a rule, payments are returned to the original method of payment.
The Seller is not responsible for any other costs related to participation in the training, its cancellation, or the postponement of the training.
8. Service maintenance, usability, and error situations
The trader does it´s best to ensure that the operation of the online store is error-free and uninterrupted. The merchant has the right to interrupt the online store due to its modification, renewal or technical reason related to the online store, or due to the repair, installation, maintenance, or other similar reason of the telecommunications network, or if required by legislation or other official order. The aim is to schedule outages so that they do not cause unreasonable inconvenience to the customer.
Merchant is not responsible for errors caused by interruptions in telecommunications connections or other telecommunications-related services provided by third parties or errors in these services. The merchant is also not responsible for errors caused by the customer’s use of the online store in violation of instructions or regulations or otherwise caused by the customer.
9. Information security
The online store is protected using the SSL protocol. The customer is responsible for the proper management of the information security of their own information systems. The Merchant keeps all information about or sent by the Customer confidential. Merchant organizes the security of its online store in a generally acceptable and effective manner and uses appropriate technical solutions to prevent unauthorised access to its information systems.
10. Devices, software, and connections
The customer is responsible for the acquisition, functionality and costs of the devices, software and network connections required for the use of the online store. They must not cause disruption or other inconvenience to the online store or other users of the network.
11. Liability for damages
The Merchant shall be liable to the Customer only for direct damages which it has negligently caused by breach of contract. If it can be established that this is a trader error, the customer can be compensated for the costs unduly collected from the customer in the online store.
The Merchant is not obligated to pay damages or any other indirect or immediate compensation or compensation for any of the faults or errors mentioned in paragraph 6.
12. Force Majeure
Force Majeure shall exempt the Merchant from its obligations in relation to the online transaction if it prevents or unreasonably impedes the performance of the online transaction. The trader reports force majeure on the website of the online store immediately after it has occurred, if such notification is possible.
13. Modification of terms and conditions of use and delivery
The merchant is entitled to change these terms and conditions of use and delivery of the online store after notifying the changes in the online store well in advance of the changes taking effect.
14. Dispute resolution
Possible disputes during the contract are always primarily resolved by mutual negotiation. If no agreement can be reached in the negotiations, the matter is left to the district court to be decided in accordance with Finnish law.